Taylor Brown Solicitors

Privacy Notice and Policy

This privacy notice provides information on how Taylor Brown Solicitors collects and processes your personal data when you visit our website and when you use our services. It also applies to data that you provide to us while using our legal services.

Important information and who we are

Taylor Brown Ellesmere Port Limited is the controller and responsible for your personal data.

We have not appointed a data protection officer. If you have any questions about this privacy notice or our data protection practice, please contact the Designated Person who is the firm’s Compliance Officer for Legal Practice.

Contact details

Our full details are:

Full name of legal entity: Taylor Brown Ellesmere Port Limited

Designated Person: Mark Brown (Compliance Officer for Legal Practice)

Email address: info@taylorbrownsolicitors.com

Postal address: 78 Whitby Rd, Ellesmere Port, Cheshire CH65 0AA

The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you:

  • Identity Data – including details of your name, gender, marital status and date of birth.
  • Contact Data – including your contact addresses, email address(es) and phone numbers.
  • Financial Data – including bank account information, payment cards and details of your credit rating.
  • Transaction Data – including details of the transactions and services you have engaged us for and payment details, as well as all information provided to enable us to progress your legal matter.
  • Technical Data – including details of your IP (internet protocol address) and other technical data gathered while accessing this website.
  • Profile Data – including the information provided by you while using our services when completing forms and responding to queries, together with details of which services you have used.
  • Usage Data – including details of how you use our website and services.
  • Marketing and Communications Data – including any information you give us regarding your preferences for marketing communications.

We use different methods to collect data from you as follows:

  • Directly from you – where you provide us with details directly by corresponding with us or by completing forms via our website and/or emails.
  • Automatically via our website – collection of technical data about you.
  • Via publicly available sources and third parties, for example the Land Registry and Companies House.

How we use your personal data

We will only use your personal data for the following reasons:

  • To register you as a new client.
  • To process and deliver the services you have engaged us for.
  • To manage your relationship with us.
  • To improve our website, products/services, marketing or customer relationships.
  • To comply with our legal or regulatory obligations.

The “General Data Protection Regulation” (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six “lawful reasons” we are relying on when we are processing your personal data.

How we share your personal data

We will not share your data with third parties without obtaining your consent, unless we are under a legal or regulatory obligation to do so.

Data security

We have put in place measures to ensure your data is held securely and to seek to prevent data from being lost or disclosed in an unauthorised way. This includes limiting access to your data only to employees, agents, contractors and third parties who need to have access to your data.

We will notify you if we believe there has been a breach of your data and will notify the appropriate regulator.

Solicitors are under a professional and legal obligation to keep their clients’ matters confidential. This obligation is subject to statutory exceptions, including when a solicitor knows or suspects that a transaction on behalf of a client involves money laundering. In this situation the solicitor may be required to make a money laundering disclosure without informing the client, in order to satisfy the law against “tipping off”.

How long will we keep your data?

We will retain your personal data for as long as necessary to fulfil our obligations and to complete the services we undertake for you.

We will determine the appropriate retention period for your data based on the nature and sensitivity of the data and our legal obligations.

Where we are instructed to carry out a legal matter for you, we will keep your data for six years, which coincides with the period for contractual liability. In some cases, it will be necessary to keep data for longer than this period (such as retention of wills) and this will be assessed on an individual basis.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk). We would however appreciate you contacting us in the first instance before approaching the ICO.

You also have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”)
  • Request correction of the data we hold on you.
  • Request deletion of your personal data. (We may not always be able to comply with this request for specific legal reasons and will notify you of this, if applicable, at the time of your request).
  • Object to the processing of your personal data
  • Request restriction of processing of your personal data in certain circumstances
  • Request the transfer of your personal data to you or a third party
  • Withdraw consent at any time to the processing of your personal data. (This is likely to result in us no longer being able to act for you and we will advise if this is the case at the time you withdraw your consent).

Where you wish to exercise any of these rights a request should be addressed to the firm’s Compliance Officer for Legal Practice.

We may need further information from you so that we may comply with such a request and to ensure that you are entitled to the information being requested.

We will not usually require a fee for complying with these requests. However, we may charge a fee if your request is clearly unfounded, repetitive or excessive. In these circumstances we may alternatively refuse to comply with the request.

We will usually respond to a legitimate request within 30 days, but it may sometimes take longer than this and we will keep you updated where there is a delay.

Your obligations

In order to provide you with services and advice, we rely on the information and documents supplied by you. You acknowledge that in the event that you do not supply complete documents and/or information, the advice we are able to give may be affected and that we cannot be held liable for errors or omissions arising from incomplete information.

Where you have provided us with contact details you are responsible for ensuring that your means of contact are suitably secure and, where possible, not shared with others. You must keep us updated if these contact details change. We cannot be held liable for information loss arising where you have not informed us of a change in details. It is prudent to ensure you have a secure email password, current malware protection, and that you do not allow access to third parties and/or access such communication services in insecure ways. We cannot be held liable for any damage or loss arising from a client’s failure to apply proper security procedures.

Cookie Policy

Cookies are very small pieces of information that are created and stored on your computer, smart phone or tablet when you enter a website. On the Taylor Brown website, we use cookies to improve and speed up your browsing experience. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However this may prevent you from taking full advantage of the website.

Internet browsers allow you to manage your cookies. You can set your devices to accept all cookies, to let you know when a cookie has been set, or never to receive cookies.

Please be aware that disabling cookies completely means that certain personalised features will not then be provided to you and therefore may not be able to make full use of all of our website’s features.

Last updated: 14 February 2022